You may notice that a program or a web browser can no longer connect to the Internet or access network services after installing Bitdefender. Seems like Bitdefender affect Wifi connections according to Bitdefender website: So you have ten days to reinstall the old Windows you had before (Your Backup restoral). The only thing you need to do is reconfigure Windows again and use "Disk Cleanup" under C:\ Driver "Properties" to delete Windows.old from your hard drive or you can leave it there and after, I believe, ten days it will automatically be deleted. This way you have all your personal programs with the new Windows installation. Ingrade Repair is installing Windows 10 (same version on the computer) via the Desktop and using the Creator's Tool to install Windows or use a DVD/USB installation drive to reinstall Windows via the Desktop. If you see you have to many problems with the backup you installed, then you can do a Ingrade Repair. Hopefully if it is a hardware replacement that doesn't include the C:\ drive, Maybe they won't install a new Operating System if the computer boots up with the Windows you have installed and it checks good after they replace the faulty hardware.īut if they should reinstall Windows and they do a clean installation and not an Ingrade Repair, you can always restore the Backup you have with Macrium to your computer. That way HP Support can see and find out exactly why your computer won't boot and repair it. This way you are sure that there is no remnant of the corrupt Windows left on the hard drive. If the computer continues to not boot after installing a clean Windows 10 after it installs then it most likely a hardware issue rather than software.īy the way, if you decide to install a Clean Windows 10 make sure to delete the partition on the hard drive and then make a new Partition before installing Windows again. It may be best to leave the computer unbootable so that HP Support can figure out what is wrong with the computer and see for themselves that problem you are having.īut, then again, HP Support may ask you to do a clean Windows installation to see if it fixes the computer. IF it doesn't, then you need to use the Windows Installation disc to repair Windows Startup or reinstall Windows 10 which Windows 10 will advice you to do if it fails to repair Windows from starting.īut not sure if that is wise to do. If it says it can't then you have no choice but to do a clean Windows install. If that happens, use the Repair method that Windows won't start up feature and see if it fixes it or not. Windows 10 has a feature that if you restart the computer three times in a row, one after another, before Windows loads and past BIOS boot up, it will automatically go and load the Repair Menu after booting past BIOS without needing a Windows Installation disc. So skip this step since you are not able to boot into Windows Desktop.ĭXDIAG.exe is located in C:\Windows\System32\Dxdiag.exe I not sure if you can run DXDIAG without Windows running. What GPU does your computer have installed? What version of Display driver do you have installed? Sometime newer GPU drivers will cause Black screen as soon as it is loaded. Sometimes that is useful and finding out what programs are having problems including Windows services. Many times, Anti-virus programs has conflicts that causes problems in Windows and 3rd party software.Ĭould you do me a favor and upload a DXDIAG.txt to this post. So, just for troubleshooting purposes, disable your 3rd party Anti-virus temporarily and let Windows Defender be your Anti-virus program while waiting to see if you have any issues. I believe your Anti-Virus won't be disabled by this method, my wasn't. If everything works correctly in a Clean Desktop, Then start enabling one or two 3rd party software and see if the problem reoccurs. This will eliminate all 3rd party software from running that may be causing conflicts with Windows. try booting into a Clean Windows 10 Desktop. They said if you make a fresh clean Windows Install and still BSODs than it is most likely a Hardware problem.īefore you do a clean Windows installation. From a another Forum that specializes in BSODs in Windows.
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